Unable to keep phone number ... or contact support!

[#1]

Hello, I've recently ordered Broadband and Phone Line from PlusNet (moving from BT) and received an email from PlusNet support stating that my service should be available next week and referencing a new land line number.

I'm very keen, being over 70 with health concerns, to keep my existing number at the moment due to the various health services having my existing number to contact me and am concerned that they may not be able to contact me. Obviously this is further exacerbated by the current lockdown situation as I often use my phone to receive calls from my elderly friends and family. 

I've tried calling customer support a number of times but get the "we're busy, please call back" response.

Please can anyone put my mind at rest that my number won't change or advise on how I can get through to somebody at PlusNet?

[#2]

HI Vera,

Thanks for getting in touch and apologies for any issues with your previous number.

I can see this has been processed for you and confirmed here.

I'll keep an eye out for it and come back to you once I can see the process is complete.

Thanks - LF