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Unable to contact Customer Services

bluelake
Interested
Posts: 2
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Registered: ‎14-04-2020

Unable to contact Customer Services

Hi, I've been trying since 17th March to have a telephone number ported into Plusnet.  A few days ago I got a message from Plusnet saying this has now been done and my Question 200071961 has been closed. But this is not the case. The porting company inform me that they have not been contacted by Plusnet at all.

I can't access my closed porting request question, add another one or contact Support via Contact Form. I'm unable to contact them by telephone, my email to support bounces back and they haven't responded to my Twitter query from two weeks ago.

Any idea how I can contact anyone please- in particular the Plusnet porting team?

Thanks in advance for any advice.

3 REPLIES 3
dvorak
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Re: Unable to contact Customer Services


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This topic has been moved from Tech Help to My Orders

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Gandalf
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Unable to contact Customer Services

Thanks for getting in touch @bluelake 

I'm sorry for the issues you're having getting your number ported across to us. Unfortunately we've handled this poorly as a number port is a two part process; to place a number port request and then to place an order to renumber your line.

It looks like we've only done the former. I've now put through the renumber. As part of the process we'll send this request to your existing provider confirm. Once we've got the port date we'll let you know, this is normally within 3 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
bluelake
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Registered: ‎14-04-2020

Re: Unable to contact Customer Services

Thanks