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Trying to take phone for Broadband without phone

Norro
Newbie
Posts: 2
Registered: ‎17-10-2016

Trying to take phone for Broadband without phone

I've ordered broadband without phone but BT are telling me they will charge termination fees because you are trying to move the phoneline as well. How do I get this cancelled and put through correctly?
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,155
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: Trying to take phone for Broadband without phone

Thank you for taking the time to get in touch with us via our community forums. Looking into your account, we haven't placed any orders with Openreach to transfer your line. Just your fibre broadband, which is in progress for the 31/10/2016.

I would probably suggest contacting your current provider again with this information.

I hope this helps.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Norro
Newbie
Posts: 2
Registered: ‎17-10-2016

Re: Trying to take phone for Broadband without phone

ok thanks. I'll go back to them and check

Plusnet Help Team
Plusnet Help Team
Posts: 541
Thanks: 56
Fixes: 20
Registered: ‎02-03-2015

Re: Trying to take phone for Broadband without phone

No problems and just let us know if you need any further assistance and we'll be more than happy to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team