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Trying to sign up for fibre but when does the contract start?

ira_ira
Newbie
Posts: 3
Registered: ‎15-01-2019

Trying to sign up for fibre but when does the contract start?

I'm trying to sign up for fibre, but at no point it's asking me when do I want it to be installed. Do you just sign up and hope for the best? I don't want the contract to start from today, but if I pay the landline in advance, can I still choose when do I want my contract to start? I have a month left with a different provider so I don't need it to start right now.

Thanks.

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Trying to sign up for fibre but when does the contract start?

Hi there.

Your contract term would start from when the first of your services go live, which is usually the phone service.

While you can't choose your transfer date at the time of signing up, if you let us know we'll be happy to amend the date for you.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet