Transferring to Plusnet and had a text telling me my number will change

[#1]

Hi,

I have recently started the process to switch from BT to Plusnet. I have had a text that my number is going to change and a letter saying "one of our customers is moving to your address".

I am neither moving or wanting to change my number as part of the move to Plusnet. I have not requested this number change or been informed as part of the process I cannot keep the number. As I will be in the same house on the same cabinet my understanding is that I should keep the same number. Has someone processed the order incorrectly?

I have tried a support request who just bounced it saying to call the support number. Called the support number but after being on hold for 30 minutes gave up.

Any way I can get this resolved? Have seen this used as a platform to get resolutions.

regards,

Stu

[#2]

Moderators Note
This topic has been moved from Home Phone to My Order.

[#3 · Accepted solution]

I have been able to get through to the support team and they are resolving so no further action required.

[#4]

Hi @400ixlu managed to get through to our contact center and these issues have since been addressed for you. If there's anyhting we can help you with moving forwards then please don't hesitate getting back in touch.