Transfer scheduled for 6th hasn't happened!
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- Transfer scheduled for 6th hasn't happened!
Transfer scheduled for 6th hasn't happened!
on 07-02-2017 1:18 AM - last edited on 07-02-2017 4:29 AM by Mav
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I placed an order to move from sky broadband to plusnet fibre. I was given a transfer date of 6th February. My Sky service stopped first thing this morning, however my plusnet fibre hasn't activated. Could someone please explain what's happened?
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Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.
Re: Transfer scheduled for 6th hasn't happened!
07-02-2017 9:43 AM
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I don't suppose anyone can help with this? We have awful phone signal where we live. My wife is 36 weeks pregnant and we rely on WiFi calling most of the time, but she might go into labour any day now and needs to be able to get hold of me.
Re: Transfer scheduled for 6th hasn't happened!
07-02-2017 9:48 AM
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Have plenty of warm water to hand and a bottle of something strong for yourself.
Re: Transfer scheduled for 6th hasn't happened!
07-02-2017 10:26 AM - edited 07-02-2017 10:27 AM
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Had to call up instead, which by the way I was on hold for AN HOUR!!
Apparently there was an issue with the phone line with delayed the fibre activation. I find it absolutely appalling for a number of reasons:
- No one bothered to check this prior to my scheduled 6th transfer date
- No one contacted me to tell me, they just let it not work
- They didn't contact Sky to request they continue providing service until the matter is resolved
If this is the level of service that can be expected before I even have a working connection, I am seriously concerned for the next 18 months.
It's now scheduled to go live on 10th as it's obviously too much trouble for Plusnet to fix the problem today and activate the line. Absolutely shocking.
Re: Transfer scheduled for 6th hasn't happened!
07-02-2017 9:30 PM
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we've left sky exactly same.... Sky disconnected on 6th feb, still not activated, spent an hours on web chat last night to be told it can take up until midnight on 6th.... still nothing at 2100 hrs on 7th... tried phoning a queen of 1 hour and disconnected after 12 minutes..... web chat isn't working....... not very impressed really...
quick enough to take my first payment though...i wouldn't mind if there had been some communication to explain but as it stands i have no idea of what is going on and no way of speaking to any one......
Re: Transfer scheduled for 6th hasn't happened!
07-02-2017 9:33 PM
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British gas came to install Hive today and couldn't proceed due to Plusnet not activating broadband.
My wife is also very upset that if she goes into labour she can't get hold of me.
Re: Transfer scheduled for 6th hasn't happened!
07-02-2017 10:22 PM
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It seems that Customer Service is non-existent with all these companies... if it wasn't for Sky ridiculous prices increase at the end of contract and non ability to match plus net i would of stayed put to avoid this hassle....
Fingers crossed you get connected soon
Re: Transfer scheduled for 6th hasn't happened!
09-02-2017 9:32 AM
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Now my order status is failed, no idea what this means or how I get to talk to someone without being on hold for an hour!
Re: Transfer scheduled for 6th hasn't happened!
10-02-2017 10:15 AM
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So our broadband is supposed to activate today. Do you all want to take bets on whether it happens?
Re: Transfer scheduled for 6th hasn't happened!
10-02-2017 11:04 AM
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You can't make it up.
Re: Transfer scheduled for 6th hasn't happened!
10-02-2017 1:33 PM
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