Transfer in progress. Should I be able to send emails before activation date.
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Transfer in progress. Should I be able to send emails before activation date.
12-05-2016 8:49 AM
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Hi, I am currently in the process of Transferring my Broadband from BT to Plusnet. Although the transfer hasn't completed yet I can receive email on my new Plusnet address.
Should I also be able to send emails or will I only be able to do that once the transfer is complete.
When I try to send an email from my plusnet account from my MAC (MAIL) I get the following message:
recipient rejected - relay denied.
Thanks
Re: Transfer in progress. Should I be able to send emails before activation date.
12-05-2016 8:59 AM
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you can only send via the Plusnet server once your account has gone live - until then you will have to use the BT server
Re: Transfer in progress. Should I be able to send emails before activation date.
12-05-2016 9:52 AM
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Thanks
Re: Transfer in progress. Should I be able to send emails before activation date.
12-05-2016 6:54 PM
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Re: Transfer in progress. Should I be able to send emails before activation date.
13-05-2016 7:19 AM
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Thanks Casey. That's good to know.
Re: Transfer in progress. Should I be able to send emails before activation date.
17-05-2016 11:31 AM
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@Casey wrote:
They said that it would auto-correct itself when the fibre was up and ready - until hen, use BT as normal.
That is a bit unclear: once you are connected to the PlusNET network and / or you account becomes active, you will automatically be able to use PlusNet's SMTP relay servers. HOWEVER you still need to manually change the SMTP server details in your email program - they will not auto-correct.
Note when not connected via the PlusNET network, the relay servers require authentication credentials (mailbox name and password) to allow use of them.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: Transfer in progress. Should I be able to send emails before activation date.
17-05-2016 4:41 PM
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Re: Transfer in progress. Should I be able to send emails before activation date.
17-05-2016 4:48 PM
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I am sure you knew what you meant however there are some around here who might think this stuff all self configures when things change ...
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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