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Transfer from Talktalk to plusnet not completed

Markh78
Interested
Posts: 2
Registered: ‎03-07-2021

Transfer from Talktalk to plusnet not completed

I was expecting to transfer from Talktalk to plusnet on 2/7/21. Apparently it didn’t complete due to some issue with the number port process. I spoke to customer services yesterday and was told I’d get a call back within 24 hours but haven’t had anything. This isn’t the best start….. I’d really like to know what’s going on with my order.
3 REPLIES 3
Gel
Aspiring Champion
Posts: 2,238
Thanks: 267
Fixes: 26
Registered: ‎02-08-2007

Re: Transfer from Talktalk to plusnet not completed

Markh78
Interested
Posts: 2
Registered: ‎03-07-2021

Re: Transfer from Talktalk to plusnet not completed

It’s my landline service
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,328
Thanks: 9,219
Fixes: 1,478
Registered: ‎21-04-2017

Re: Transfer from Talktalk to plusnet not completed

Thanks for your post @Markh78 and welcome to our Community Forums.

I'm really sorry for the delay with your order. I've chased this up with Openreach, and I'm advised the number port was cancelled in their systems so they've had to resubmit it. I've escalated this so we can get the order completed asap. I'll provide an update as soon as I know more which should be before the close of play tomorrow. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team