Transfer day today, phone transferred earlier but now gone off
I'm transferring phone & fibre from Now TV to Plusnet. Transfer is today.
On order tracking the phone line was switched very early and was ready to use & working at 5:30am.
Broadband though has not worked all day and tracking says it will transfer at some point today.
Now the phone line has gone off.
Any ideas what should happen next?
Re: Transfer day today, phone transferred earlier but now gone off
18-05-2021 10:48 AM - edited 18-05-2021 10:48 AM
@Phil99 Welcome to the forums. From what you say, I'm guessing the Fibre connection is being made currently. It is a manual process, in that an engineer has to make changes in the Fibre cab - although I don't get why your phone has gone off - you may be down for a couple of hours (or less).