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Transfer date incorrect

Posts: 1
Registered: ‎09-09-2020

Transfer date incorrect

When signing up I selected the move to happen on the 29th, as that then falls outside of the minimum terms of my existing contract with Vodafone and no one will be working from home on that day.


But the correspondence I'm getting from Plusnet seems to indicate the move is happening on the 19th.


I've raised a support ticket in the Help centre - 3 days ago and heard nothing


The online chat is never available


I called twice today - first time it was gone 9 and it said no one could take my call and hung up, the second time I was on hold for more than 30 mins and gave up.


I'm quite concerned about my move to Plusnet. Is this customer service typical or exceptional? How do I get the transfer date moved?


Thanks for your help

Posts: 29,358
Thanks: 6,581
Fixes: 1,481
Registered: ‎11-01-2008

Re: Transfer date incorrect

Moderators Note

This topic has been moved from ADSL Broadband to My Order

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