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Too many routers

lutyco
Newbie
Posts: 3
Registered: ‎05-11-2018

Too many routers

I have not ordered a new router but a new one has arrived but not addressed to me. It has a name on it that has never lived here. It is the second time this has happened and the last one was addressed to the same person. I have just tried to ring and been told that I could have up to 1 hour wait!!!! I have an order number on the parcel. Can't be bothered sending it back

4 REPLIES 4
Gel
Aspiring Champion
Posts: 2,247
Thanks: 270
Fixes: 26
Registered: ‎02-08-2007

Re: Too many routers

lutyco
Newbie
Posts: 3
Registered: ‎05-11-2018

Re: Too many routers

Thank I will try that

Alex
Community Veteran
Posts: 5,479
Thanks: 914
Fixes: 12
Registered: ‎05-04-2007

Re: Too many routers

I’d offer PlusNet to send them back if they post you a returns bag, so you don’t have
to pay and leave them unopened so PlusNet can reuse them when they get them back.

Sounds like there is an error on their systems, which they’ll need to investigate.
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Too many routers

Hi @lutyco,

 

Thank you for letting us know you have received this.

I have created a ticket on your account for your attention here

 

Sorry for any inconvenience caused.

 

Kind regards,