cancel
Showing results for 
Search instead for 
Did you mean: 

Ticket not answered / lost phone

chrisb92
Dabbler
Posts: 19
Thanks: 8
Registered: ‎20-10-2018

Ticket not answered / lost phone

Hey guys,

 

I put in a ticket and it's not been replied to almost a week now. ( #183965018 )

What's the deal Sad

Also I've lost my phone line tonight, broadband still working with TalkTalk - Cut over date is tomorrow.

 

Currently sat on the phone to customer support - This doesn't bod well...

 

Moderator's note by Adie (Dvorak) topic title changed 

7 REPLIES 7
dvorak
Moderator
Moderator
Posts: 24,797
Thanks: 4,489
Fixes: 1,139
Registered: ‎11-01-2008

Re: Ticket not answered / lost phone

Moderators Note.
Post split and moved boards for better visibility
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Ticket not answered / lost phone

Hi @chrisb92,

 

I'm sorry you've had some delays with your services. I believe one of my colleagues has responded to your ticket now.

 

The orders were originally due to complete yesterday but the completion's been delayed because of a fault at the exchange. An engineer's tasked out today to fix that and then your order will be able to close down and complete. Once this is up and running we'll be able to provide you the information you've asked for on the quoted ticket. 

 

Again, apologies for the delays but everything should be resolved at some point today.

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
chrisb92
Dabbler
Posts: 19
Thanks: 8
Registered: ‎20-10-2018

Re: Ticket not answered / lost phone

Phone is back.

Broadband went dead mid day, put plusnet details in... nothing.

No email to say broadband is live yet either.

 

 

😕 Can you help me JOLO?

chrisb92
Dabbler
Posts: 19
Thanks: 8
Registered: ‎20-10-2018

Re: Ticket not answered / lost phone

After a 50min wait on hold.

The bloke on the phone sheepishly went off and suddenly it connected...

 

Looking at the PTR on the IP.. Not sure this is the static that was ordered either.

 

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,128
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Ticket not answered / lost phone

Apologies for the delayed response.

I'm glad to hear that your connection is finally up and running.

With regards to the static IP, it looks like this was added to your account but it appears to have gotten stuck.

I've activated this manually for you and if you drop your connection once this should resolve the issue

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
chrisb92
Dabbler
Posts: 19
Thanks: 8
Registered: ‎20-10-2018

Re: Ticket not answered / lost phone

Thanks Matthew!

 

Yep it's working! Smiley

Would it be possible to have the rDNS changed I've updated my ticket at #183965018.

I also have a ticket in about speed issues.


Previously with TT I was sync'd at 57, and would obtain around 55mbps.

I'm currently sync'd at 40 and get 38. Upload is 9 - previously it was 12-15.

As you can see from some replies to this thread there was an exchange issue which is why my phone line was dead before the switch over date. Nothing in the house has changed still using the same modem and router combo.

The bloke on the phone did say it was below my minimum speed so it can be raised as a fault.

He was going to be back in the Plusnet office Wednesday and call me back but if you guys are able to move faster on it (which so far the forum replies have been better than the phone experience lol) that would be ace.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,128
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Ticket not answered / lost phone

I've updated the rDNS for you and that should take effect within 24 to 48 hours.

With regards to the speeds it looks like your sync speeds have now increased to 45mbps.

This is just below the high end estimates for your line so our faults team will pick this up and update you as soon as they know more

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team