Ticket not answered / lost phone

[#1]

Hey guys,

I put in a ticket and it's not been replied to almost a week now. ( #183965018 )

What's the deal

Also I've lost my phone line tonight, broadband still working with TalkTalk - Cut over date is tomorrow.

Currently sat on the phone to customer support - This doesn't bod well...

Moderator's note by Adie (Dvorak) topic title changed 

[#2]

Moderators Note.
Post split and moved boards for better visibility

[#3]

Hi @chrisb92,

I'm sorry you've had some delays with your services. I believe one of my colleagues has responded to your ticket now.

The orders were originally due to complete yesterday but the completion's been delayed because of a fault at the exchange. An engineer's tasked out today to fix that and then your order will be able to close down and complete. Once this is up and running we'll be able to provide you the information you've asked for on the quoted ticket. 

Again, apologies for the delays but everything should be resolved at some point today.

[#4]

Phone is back.

Broadband went dead mid day, put plusnet details in... nothing.

No email to say broadband is live yet either.

😕 Can you help me JOLO?

[#5]

After a 50min wait on hold.

The bloke on the phone sheepishly went off and suddenly it connected...

Looking at the PTR on the IP.. Not sure this is the static that was ordered either.

[#6]

Apologies for the delayed response.

I'm glad to hear that your connection is finally up and running.

With regards to the static IP, it looks like this was added to your account but it appears to have gotten stuck.

I've activated this manually for you and if you drop your connection once this should resolve the issue

Let us know if there's anything else we can help with

[#7]

Thanks Matthew!

Yep it's working!

Would it be possible to have the rDNS changed I've updated my ticket at #183965018.

I also have a ticket in about speed issues.

Previously with TT I was sync'd at 57, and would obtain around 55mbps.

I'm currently sync'd at 40 and get 38. Upload is 9 - previously it was 12-15.

As you can see from some replies to this thread there was an exchange issue which is why my phone line was dead before the switch over date. Nothing in the house has changed still using the same modem and router combo.

The bloke on the phone did say it was below my minimum speed so it can be raised as a fault.

He was going to be back in the Plusnet office Wednesday and call me back but if you guys are able to move faster on it (which so far the forum replies have been better than the phone experience lol) that would be ace.

[#8]

I've updated the rDNS for you and that should take effect within 24 to 48 hours.

With regards to the speeds it looks like your sync speeds have now increased to 45mbps.

This is just below the high end estimates for your line so our faults team will pick this up and update you as soon as they know more