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Ticket #175259135 - Refund required please

RF_Engineer
Dabbler
Posts: 21
Thanks: 2
Fixes: 1
Registered: ‎28-02-2017

Ticket #175259135 - Refund required please

Dear Sirs

Forgive me, I recently cancelled my switch to Plusnet as Sky offered an improved deal to stay.

Please would you arrange my refund of £197.88  (pre-paid line rental).

Ticket #175259135 refers.

Kind regards

RF_Engineer

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Ticket #175259135 - Refund required please

Hello there, 

 

Sorry to see you don't have your due refund yet. 

 

I've just done that now so the funds should reach your account within the next 10 working days. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
RF_Engineer
Dabbler
Posts: 21
Thanks: 2
Fixes: 1
Registered: ‎28-02-2017

Re: Ticket #175259135 - Refund required please

Thank you adamwalker, I received the refund to my credit card on 29 May.

 

Ticket #175259135
AA - Sales & COT Analyst
4:22pm, Wednesday 23 May 2018
Dear RF_Engineer,

This is to confirm I have now arranged for your order to be cancelled.

 

Today, 5 June 18, I received a letter in the post headed: "Welcome to Plusnet"

"Now that you've signed up we've started getting your services ready for you...."

 

 [-Censored-] ? ?  ?

 

RF_Engineer

Plusnet Help Team
Plusnet Help Team
Posts: 9,206
Thanks: 2,907
Fixes: 461
Registered: ‎21-04-2017

Re: Ticket #175259135 - Refund required please

Glad to hear you've received your refund.

Looks like there might have been a delay in sending out the welcome letter, I'd recommend ignoring it.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
RF_Engineer
Dabbler
Posts: 21
Thanks: 2
Fixes: 1
Registered: ‎28-02-2017

Re: Ticket #175259135 - Refund required please


@Gandalf wrote:

... I'd recommend ignoring it.


OK, will do, thanks.

 

RF_Engineer