This isolating key worker needs service as promised.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: This isolating key worker needs service as pro...
This isolating key worker needs service as promised.
10-04-2020 9:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: This isolating key worker needs service as promised.
10-04-2020 9:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If this is a new line that needs an Openreach technician to enter your home then it’s because Openreach have decreed that their staff shall not enter private properties until further notice. If this is the case then don’t hold your breath that it will happen in June.
Why can’t you use mobile data? If your phone and mobile contract allows tethering then you can use that as a hotspot.
As an alternative you could buy a MiFi unit sush as a Huawei E5577 and put a SIM in this. Mobile data is not expensive, for example if you can receive 02 then you can get 80GB from Giffgaff that can be used for up to a month on a monthly contract for £20
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: This isolating key worker needs service as promised.
10-04-2020 2:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for your response. No, as on my file, this isn't a new line; no-one need enter the house but someone needs to climb the telegraph pole. The Open Reach guy came last week and couldn't because there was a van under the pole; I have now parked my car there so can easily free up that space when they come by again. Regarding working from home, as a self isolating key worker, I am expected to carry on teaching Media and Photography and as you can imagine audio and image file sizes that I need to grade are large; even if I upgraded my data allowance beyond the current 75gb, 4G download speeds would prohibit a workflow sufficient to cope with such a volume of data. As I said, I need this connection and the only barriers now are someone climbing that pole outside my house and you guys connecting me. This is becoming a matter of some urgency now and I will be having to explain myself when students get back to it after Easter.
Re: This isolating key worker needs service as promised.
11-04-2020 3:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @maxine6pixx, thanks for getting in touch.
I am sorry for the delays encountered.
I have escalated this with our suppliers to get your order progressed and a further engineer out, I will get back to you once we receive a further update.
I am really sorry any inconvenience caused in the meantime.
Re: This isolating key worker needs service as promised.
11-04-2020 4:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: This isolating key worker needs service as promised.
20-04-2020 5:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: This isolating key worker needs service as promised.
20-04-2020 5:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your time on the phone. As discussed, I will get back to you tomorrow hopefully with further confirmation on the new date given and will continue to keep you in the loop.
Have a lovely evening.
Re: This isolating key worker needs service as promised.
23-04-2020 8:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: This isolating key worker needs service as promised.
24-04-2020 4:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am very sorry for the delays @maxine6pixx. I having had any more of an update as of yet I'm afraid so it's looking like it won't be until after the weekend before we know more, which I know is disappointing.
I will give you a call later this evening just to discuss this further and of course if anything changes between now and then I will let you know.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: This isolating key worker needs service as pro...