There's been a problem progressing your broadband order

[#1]

Hi,

I got his message on Friday afternoon. The full text in the support ticket is

"There's been a problem progressing your broadband order.

We'll get some more information on the problem and update this ticket with details as soon as we have them.

[internal note]
Check status in Install Diary and progress."

Live chat is always busy so I've given up trying that. Does anyone know what this means. Not a very good start.

Thanks

Mike

[#2]

Hello @MikeGFD

Sorry to hear this. I have had a look into your account and order to check on its status.

You can view my response to your query through your members portal by Clicking Here

If you need any further assistance, feel free to ask.