Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
The worst internet provider I’ve ever had the misfortune to be a customer of.
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: The worst internet provider I’ve ever had the ...
The worst internet provider I’ve ever had the misfortune to be a customer of.
14-12-2020 9:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I’m absolutely at a loss at plusnet’s incompetence. Three weeks on from my proposed connection after a home move and I’ve had three failed connection dates and have no firm date for a new connection. Shocked to read of others’ experiences here too. I cannot understand how they can fail so badly at providing a service. I deeply regret being a customer and entering a contract with them and strongly advise anyone against giving them their custom.
They are compromising my ability to work from home and furthermore comprising the security of my home which relies on an internet connection for security alarm.
I will continue to share my experience until this is resolved as all potential customers should be aware of this and hopefully avoid plusnet at all costs. I don’t know what else to do or where else to take my complaints. I have no faith they will be able to provide me with any service. Shocking that I am an existing customer and simply moving home. Surely a common occurrence and something an internet provider should be able to provide in a timely manner and when promised.
I am currently seeking legal advice though my work union on this matter. They are particularly interested given the impact this is having on an NHS worker and their ability to undertake their work (due to home working being severely compromised) during the pandemic. Surely plusnet do not want this bad publicity?
They are compromising my ability to work from home and furthermore comprising the security of my home which relies on an internet connection for security alarm.
I will continue to share my experience until this is resolved as all potential customers should be aware of this and hopefully avoid plusnet at all costs. I don’t know what else to do or where else to take my complaints. I have no faith they will be able to provide me with any service. Shocking that I am an existing customer and simply moving home. Surely a common occurrence and something an internet provider should be able to provide in a timely manner and when promised.
I am currently seeking legal advice though my work union on this matter. They are particularly interested given the impact this is having on an NHS worker and their ability to undertake their work (due to home working being severely compromised) during the pandemic. Surely plusnet do not want this bad publicity?
Message 1 of 2
(472 Views)
1 REPLY 1
Re: The worst internet provider I’ve ever had the misfortune to be a customer of.
15-12-2020 5:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @cooney1987,
Thanks for getting in touch, I appreciae your comments.
As discussed on the phone earlier. I called you and discussed this in full. Updates about your order have been sent here.
Thanks - LF
Message 2 of 2
(408 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: The worst internet provider I’ve ever had the ...