Terrible Setup experience
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Terrible Setup experience
19-07-2021 1:46 PM
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Re: Terrible Setup experience
19-07-2021 1:54 PM
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A good way of getting a sensible response from other Community Members is to give us an idea of your issues. As far as an FOI request goes, I think that is a little OTT, but as I said, more information would be useful.
Re: Terrible Setup experience
19-07-2021 2:11 PM
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Have a look at your tickets in the Member area for more info on what happened.
However a common mistake is to cancel with your previous supplier as this then means no other order can be put on your line until it completes. It has been know for some ISP's to put a cease on the line to cause this very event - of course they deny it.
Re: Terrible Setup experience
19-07-2021 3:46 PM
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Re: Terrible Setup experience
19-07-2021 3:55 PM
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You still haven't given us any information on which to determine whether an FOI request would be worthwhile, or even useful.
Re: Terrible Setup experience
19-07-2021 4:09 PM
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Re: Terrible Setup experience
19-07-2021 4:12 PM
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I'm deleting this topic from my subscription list - it is obvious you only wish to moan, not obtain any help.
Re: Terrible Setup experience
19-07-2021 4:27 PM
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Re: Terrible Setup experience
20-07-2021 11:22 AM
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Thanks for your post @dkennedy1 and welcome to our Community Forums.
I'm really sorry to see the problems you've had and how we've handled your order.
My name's Anoush and I'm taking personal ownership moving forward.
I've updated the ticket Here with more information and I'll provide another within 24 hours as soon as I know more.
Also, what's a FOI? A quick Google search suggests Freedom Of Information. If that's the case, I suspect you're referring to a data subject access request (DSAR) and one can be made from Here.
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