System updating 3 days?

[#1]

Hi joined up 3 days ago and my broadband is working fine. However in my members area most of the sections have ''unable to change......'' our system may be updating.   I'm  not seeing info about sports app which i'm considering.    

My mate joined after me and his members area is working fine.   What's up. 

Thanks

[#2 · Accepted solution]

Hi there, 

I've just checked your account and it looks like this month's bill is still clearing which is likely to be the reason for that. That process usually takes around 5 working days so you should be able to access it soon. 

Sorry for any inconvenience and do let me know if there's anything else we can help with.

[#3]

Thanks Adam...….all working now. Many thanks.

[#4]

Great to hear @footsore67.

Give us a nudge if you need any further support.

Thanks.