cancel
Showing results for 
Search instead for 
Did you mean: 

Switching to fibre tomorrow but no router

FIXED
mythicat
Newbie
Posts: 2
Registered: ‎14-05-2020

Switching to fibre tomorrow but no router

I'm expecting to be upgraded to fibre tomorrow but the new router has not arrived yet.

I have no emails about the change the 8th May, and there is no record of the change on my dashboard, just an error message saying - 

"An error has occurred

You can't change your products for the moment, you already have a product change in progress."

Can you tell me if the router been dispatched yet?

Do I need to worry about loosing my connection tomorrow if it is switched to fibre and I don't have a suitable router?

3 REPLIES 3
WillF
Plusnet Help Team
Plusnet Help Team
Posts: 219
Thanks: 52
Fixes: 21
Registered: ‎31-03-2020

Re: Switching to fibre tomorrow but no router

Fix

Hi @mythicat, welcome to the forums! I've sent you an email regarding the fibre order and the router. I hope that explains everything. Thanks!

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team
mythicat
Newbie
Posts: 2
Registered: ‎14-05-2020

Re: Switching to fibre tomorrow but no router

Thanks for that, I am most grateful for your help with this, but I don't understand why no one thought to tell me that the change had been delayed.

Thanks again.

 

dvorak
Moderator
Moderator
Posts: 24,812
Thanks: 4,492
Fixes: 1,141
Registered: ‎11-01-2008

Re: Switching to fibre tomorrow but no router


Moderators Note


This topic has been moved from Fibre to My Order

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'