Switching to fibre tomorrow but no router

[#1]

I'm expecting to be upgraded to fibre tomorrow but the new router has not arrived yet.

I have no emails about the change the 8th May, and there is no record of the change on my dashboard, just an error message saying - 

"An error has occurred

You can't change your products for the moment, you already have a product change in progress."

Can you tell me if the router been dispatched yet?

Do I need to worry about loosing my connection tomorrow if it is switched to fibre and I don't have a suitable router?

[#2 · Accepted solution]

Hi @mythicat, welcome to the forums! I've sent you an email regarding the fibre order and the router. I hope that explains everything. Thanks!

[#3]

Thanks for that, I am most grateful for your help with this, but I don't understand why no one thought to tell me that the change had been delayed.

Thanks again.

[#4]

Moderators Note

This topic has been moved from Fibre to My Order