Switching to Fibre from BT - Activation date?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Switching to Fibre from BT - Activation date?
Switching to Fibre from BT - Activation date?
30-09-2017 8:28 PM - edited 30-09-2017 8:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I'm currently with BT. I've just ordered fibre from Plusnet (today), but I haven't been given an activation date, nor was I asked for a preferred one during the ordering process, as far as I could tell.
Is this normal, and can I expect to be given a date fairly soon? I wouldn't want the switch to happen before 5/10 - the end of the minimum term on my BT contract - although it seems unlikely that it would happen that quickly.
Thanks for any help,
Sean
Re: Switching to Fibre from BT - Activation date?
30-09-2017 8:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There is a mandatory minimum 2 week wait time for switching provider specified by OFCOM,. So you're activation date should be a minimum of 2 weeks from the date you ordered.
Re: Switching to Fibre from BT - Activation date?
30-09-2017 9:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks.
I've just been given a date from plusnet via an email anyway.
Re: Switching to Fibre from BT - Activation date?
30-09-2017 10:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As @mikelahey says there is a minimum time for transfer to prevent mistaken orders/slamming etc.
Keep an eye on http://dslchecker.bt.com/ for an open order on your line, that will be your changeover date.
Re: Switching to Fibre from BT - Activation date?
02-10-2017 5:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Sean, and welcome aboard.
Sorry about the delayed order update. We'd confirm your activation date once your order had been placed and confirmed with Openreach. It can take a couple of hours for that to happen usually.
Can you let us know how it goes on the day?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Switching to Fibre from BT - Activation date?