Switching from talktalk, problem on phone line
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Switching from talktalk, problem on phone line
on 29-10-2019 11:15 AM - last edited on 29-10-2019 11:25 AM by Strat
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Hi,
I recently placed an order for my Dad to switch to you from TalkTalk. I've just looked at his order status and it says "We've found a potential problem on your telephone line"
His username is [Removed]
Could you give me an update on what is going on
Many thanks
Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).
Also thread moved from Fibre Broadband to My Order
Re: Switching from talktalk, problem on phone line
29-10-2019 6:33 PM
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Hi @IceQueen
I'm really sorry to hear that there haven't been any updates regarding your fathers' account. Please feel free to PM his username and let us know via this thread once you have sent the PM. We can then pick this up for you and provide updates.
Kind Regards
Re: Switching from talktalk, problem on phone line
29-10-2019 9:40 PM
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Hi, just pm you OllieC
Re: Switching from talktalk, problem on phone line
30-10-2019 1:00 PM
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Re: Switching from talktalk, problem on phone line
30-10-2019 3:26 PM
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Hi Ollie
Thanks for sorting this out for me. As it was me that recommended he switched to Plusnet I'd never hear the end of it, if things don't go smoothly. Fingers crossed it all goes through on the date stated!
Cheers
Sue
Re: Switching from talktalk, problem on phone line
30-10-2019 3:35 PM
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Hi @IceQueen
Hopefully, there shouldn't be any further issues but as it is being monitored by the relevant team now, there should be regular updates provided.
I completely understand what you mean. I had a similar issue with my grandparents and it didn't go well switching them to Talktalk. Total headache.
Kind Regards
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- Re: Switching from talktalk, problem on phone line