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Switching from Sky; left with no internet or phone line

cjrp
Newbie
Posts: 1
Registered: ‎18-05-2019

Switching from Sky; left with no internet or phone line

Hi,

I organised to switch from Sky ADSL to Plusnet Fibre on 26th April. My activation was due for the 14th May but due to some kind of delay, it was postponed. That's fine, but at about 5pm yesterday (Friday) my Sky broadband stopped working. I tried the Plusnet hub but that also wasn't able to detect a connection.

 

Looking at the ticket (190300012) on my account, it says that I need to arrange for installation of a phone line? But I already have a phone line, it was working perfectly with Sky and has only stopped when Plusnet got involved.

 

To make it slightly more complicated, the completion date on the house we're moving to has been moved up to next weekend; so at this point I'm thinking I might as well just cancel the order entirely and sign up from scratch at the new house?

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,130
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Switching from Sky; left with no internet or phone line

Thanks for getting in touch @crjp

We've responded to your post on Twitter regarding this.

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team