cancel
Showing results for 
Search instead for 
Did you mean: 

Switching from BT

mark1892
Newbie
Posts: 3
Registered: ‎19-04-2023

Switching from BT

Hi I recently tried to switch from Bt but the order had exceptions onthe line forcing delay after delay.
This should have been a simple switch as all installation work for full fibre was completed by BT previously.
I've contacted bt to help explain the hold up and been told plusnet never contacted them to release/switch.
Is this normal?Huh
6 REPLIES 6
MisterW
Superuser
Superuser
Posts: 14,654
Thanks: 5,466
Fixes: 391
Registered: ‎30-07-2007

Re: Switching from BT

Bt would be notified automatically when an order is accepted by Openreach. If the order is being rejected due to exceptions then that would explain why they haven't been notified

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

mark1892
Newbie
Posts: 3
Registered: ‎19-04-2023

Re: Switching from BT

So what causes an exception?
MisterW
Superuser
Superuser
Posts: 14,654
Thanks: 5,466
Fixes: 391
Registered: ‎30-07-2007

Re: Switching from BT

When there's some inconsistency in Openreach's database e.g address misnatch

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

mark1892
Newbie
Posts: 3
Registered: ‎19-04-2023

Re: Switching from BT

So I have no way around this? I've had to unfortunately cancel my plusnet switch and now stick with bt
RealAleMadrid
Aspiring Hero
Posts: 2,724
Thanks: 1,402
Fixes: 59
Registered: ‎07-07-2009

Re: Switching from BT

@mark1892 Why have you had to cancel, were Plusnet unable to get Openreach to sort things out and place an order that was accepted?  You have given no information on what was causing the problems, maybe you don't know the details but Plusnet should have kept you informed. Is your Plusnet account still active. you may be able to log in and look at tickets (questions) that could explain what's happened.  Plusnet Tickets 

Baldrick1
Moderator
Moderator
Posts: 11,664
Thanks: 5,185
Fixes: 417
Registered: ‎30-06-2016

Re: Switching from BT


Moderators Note

This topic has been moved from Broadband to My Order

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'