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Switching from BT

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Newbie
Posts: 2
Registered: ‎03-10-2019

Switching from BT

I’m switching phone and broadband from BT to Plusnet.  The phone was switched 7 days ago and the BT broadband was switched off at the same time, however the new broadband has not been switched on by Plusnet. If I ring customer service an automated message tells me my broadband is not ready yet then tells me that there is a wait time of 35 minutes to talk to someone, and online there are no advisors available. I was not told that there would be any delay to switch broadband and I am running out of data to use on my mobile.  Can anyone advise me how long this should take?

3 REPLIES 3
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Seasoned Hero
Posts: 5,523
Thanks: 2,449
Fixes: 164
Registered: ‎30-06-2016

Re: Switching from BT

@Ukleeza  Welcome to the forum.

If you don't get a reply from a Plusnet staffer then put your phone number in here. https://www.dslchecker.bt.com/ Look through it and you should see a reference to an open order with a completion date. That is the current planned date.

If you have a BT Smarthub then keep it. It's a better router than Plusnet's offering. Setting instructions are here.   https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...

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Newbie
Posts: 2
Registered: ‎03-10-2019

Re: Switching from BT

Hi Baldrick1

Thanks for the link, it says that FTTC and FTTP services are available and I can’t see any open orders or completion dates listed. 

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Switching from BT

Hi @Ukleeza

 

Thank you for getting in touch. 

 

I have checked over your account and it appears everything is up and running as we can see data usage. Can you please confirm if you are online and require further assistance? 

 

Kind regards