Switched to Plusnet - When Will Router Be Dispatched
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Re: Switched to Plusnet - When Will Router Be Dispatched
03-03-2017 10:33 AM
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Hmm, looks like the automatic setup isn't working. Can you try following this guide and let me know how you get on please?
1. Open an internet browser and type http://192.168.1.254 into the address bar
2. Press the 'Enter' or 'Return' key
3. Click on 'Advanced Settings'
4. Enter the admin password, which is on the back of the router
5. Click on 'OK'
6. Click on 'Continue to Advanced Settings'
7. Click on 'Broadband'
8. Click on 'Disconnect' if necessary
9. Enter your broadband username, which is YourUsername@plusdsl.net
10. Enter your broadband password, which is the password you use with us
11. Click on 'Connect'
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Switched to Plusnet - When Will Router Be Dispatched
03-03-2017 12:11 PM - edited 03-03-2017 12:17 PM
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Crikey nothing works now i have done that
Phone says number is not recognised and the Router light has gone orange with a red 'b'
Passwords and Username are correct
At the moment I have reset and the Router light is back to blue, but the Hub settings are
Broadband username: | setup@plusdsl.net |
and the Landline Phone is still not recognised
Re: Switched to Plusnet - When Will Router Be Dispatched
03-03-2017 12:41 PM
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Looking into the orders, it seems that they haven't yet completed with our suppliers. Unsure as to why your account has activated prematurely. They are still in progress for today but this can happen at any point up to midnight.
Apologies for the inconvenience.
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Re: Switched to Plusnet - When Will Router Be Dispatched
03-03-2017 12:42 PM
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Oh right, is it the same for the phone line not being recognised?
Re: Switched to Plusnet - When Will Router Be Dispatched
03-03-2017 12:44 PM
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It's very likely as both the phone & fibre order are still in progress.
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Re: Switched to Plusnet - When Will Router Be Dispatched
03-03-2017 1:00 PM
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What shall I do about the Username and Password?
Shall I leave it at
Broadband username: | setup@plusdsl.net |
Or put my details in ready, although when I do that the Router light goes Orange
Re: Switched to Plusnet - When Will Router Be Dispatched
03-03-2017 1:11 PM
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Probably best to put in your details ready.
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Re: Switched to Plusnet - When Will Router Be Dispatched
03-03-2017 1:14 PM
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So when it is ready, will the light change to Blue and the red 'b' go off
Re: Switched to Plusnet - When Will Router Be Dispatched
03-03-2017 4:32 PM - edited 03-03-2017 4:32 PM
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Update
All working fine
Speedtest 83Mb/s Down 13.5 Mb/s Up
Re: Switched to Plusnet - When Will Router Be Dispatched
03-03-2017 4:50 PM
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Fantastic news thanks for letting me know.
If this post resolved your issue, please click the 'This fixed my problem' button
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