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Switched to Plusnet 2 months ago but still not up and running

Rustyruss
Interested
Posts: 1
Registered: ‎21-08-2018

Switched to Plusnet 2 months ago but still not up and running

Am currently with sky for broadband and phone. Switched to Plusnet fibre on the 4th July. According to order tracker it is still showing as activating line?? It’s been nearly 2 months now. How can it still be activating??? Online chat is always busy. Don’t want to sit in a queue on the phone. Can someone from Plusnet please help me
1 REPLY 1
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Switched to Plusnet 2 months ago but still not up and running

Hello @Rustyruss welcome to our Community Forum!

 

I am sorry for the lack of communication. I have had a look into your account and sent you a detailed email in regards to your query.

 

You can also review my response through your members portal, here is the link:- Click here

 

Should you require any further assistance, feel free to get to ask.