Switched to Plusnet 2 months ago but still not up and running

[#1]

Am currently with sky for broadband and phone. Switched to Plusnet fibre on the 4th July. According to order tracker it is still showing as activating line?? It’s been nearly 2 months now. How can it still be activating??? Online chat is always busy. Don’t want to sit in a queue on the phone. Can someone from Plusnet please help me

[#2]

Hello @Rustyruss welcome to our Community Forum!

I am sorry for the lack of communication. I have had a look into your account and sent you a detailed email in regards to your query.

You can also review my response through your members portal, here is the link:- Click here

Should you require any further assistance, feel free to get to ask.