I hope this thread is for information and solution, not for complaining.
I ordered the switching from talktalk to plusnet for my telephone and fibre broadband on 26 June 2018. Around 12 July, I found my telephone and broadband stopped working. So I contacted talktalk. Talktalk told me my service has been transferred. I then contacted the plusnet. I was told the order didn’t go through the system automatically and a gentleman helped to put it right manually, and the activation date was set to 26 July, which left me no phone line and broadband for two weeks, as a solution I had to pay for a 4G service through Vodafone.
However, that’s only the start of the problem. After the connection on 26 July, I realized my original number had gone. Since this is a switching of provider neither a new installation nor a moving home, I expected to keep my phone number. Also, it is important for me as the number has been used everywhere and we even trained our little kids to remember it.
I phoned plusnet many times begging for my original number. Some people were helpful by trying to renumber it back. However, unfortunately none of them succeeded. They were all rejected. So I contacted talktalk, and surprisingly talktalk said they didn’t have my number, my number had been requested by openreach and talktalk even gave me the openreach reference number for the request.
So I passed on all these information to plusnet. They are stilling helping me to solve it, it’ll probably take more resources. I’ll see what’s going to happen and fingers crossed. Also, any information and suggestion are welcome.
