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Switch to fibre waiting for router or email or any update

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Scottyboyv12
Hooked
Posts: 5
Registered: 21-06-2016

Switch to fibre waiting for router or email or any update

Just waiting for router but i need the postman to press my buzzer because last time my router was half in half out,  any way to put a little msg on package

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 3,015
Thanks: 633
Fixes: 148
Registered: 21-04-2017

Re: Switch to fibre waiting for router or email or any update

Hi there,


I've sent you e-mail confirmation now. We can't leave any notes for the post man I'm afraid. If you're not home and they're unable to post it through your letter box, I'd expect it to go to a nearby Royal Mail sorting office.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Scottyboyv12
Hooked
Posts: 5
Registered: 21-06-2016

Re: Switch to fibre waiting for router or email or any update

Ok im sure he'll post it abit , smackheads wonder around here, im sure they nicked my last 1 thats all,

Plusnet Help Team
Plusnet Help Team
Posts: 3,015
Thanks: 633
Fixes: 148
Registered: 21-04-2017

Re: Switch to fibre waiting for router or email or any update

Fix

From what I can see we hadn't sent you the router yet. We were waiting until closer to your activation date but I've just placed the order now so you should receive it next week.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Scottyboyv12
Hooked
Posts: 5
Registered: 21-06-2016

Re: Switch to fibre waiting for router or email or any update

Thanks recieved the router yesturday

Plusnet Help Team
Plusnet Help Team
Posts: 3,015
Thanks: 633
Fixes: 148
Registered: 21-04-2017

Re: Switch to fibre waiting for router or email or any update

No problems, let us know how the upgrade goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Scottyboyv12
Hooked
Posts: 5
Registered: 21-06-2016

Re: Switch to fibre waiting for router or email or any update

I don't need yo setup till next eeek dont I
Plusnet Help Team
Plusnet Help Team
Posts: 3,015
Thanks: 633
Fixes: 148
Registered: 21-04-2017

Re: Switch to fibre waiting for router or email or any update

You can set up your new router when you want, and on the day of your fibre upgrade there may be a brief drop in connection but when it reconnects you should be at faster speeds.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team