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Switch to Plusnet stalled since 12Jan

kjjzb
Interested
Posts: 1
Registered: ‎06-03-2021

Switch to Plusnet stalled since 12Jan

Started a switch from Shell to PN on 12Jan. 

For several days now, Order Tracker shows "We've found a potential problem on your telephone line. We'll look into this and will be in contact with you shortly".

Haven't heard anything further from PN.

Shell tell me they don't see any issue.

Has anyone here experienced this?

Thanks.

EDITED TO ADD: Just checked  Network Lookup (aql.com) and I see that my line is with Sky. I was with them 2018 prior to switching to Shell in 2019.

 

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dvorak
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Registered: ‎11-01-2008

Re: Switch to Plusnet stalled since 12Jan


Moderators Note


This topic has been moved from ADSL Broadband to My Order

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