cancel
Showing results for 
Search instead for 
Did you mean: 

Switch to Plusnet from BT

justindiamond
Newbie
Posts: 1
Registered: ‎11-06-2024

Switch to Plusnet from BT

My BT service contract will end at 16/6 and I ordered the plusnet service from 25/6, is it the service will change directly from BT to Plusnet automatic?

Do I need to contact BT about the leaving issue?

And is it the service fee between 16-25/6 BT will calculated on a pro-rata basis?

2 REPLIES 2
Mr_Paul
Seasoned Pro
Posts: 629
Thanks: 219
Fixes: 12
Registered: ‎07-06-2022

Re: Switch to Plusnet from BT

@justindiamond 

"Do I need to contact BT about the leaving issue?"

Whatever you do, do NOT contact BT.

The forums have many reports of where people have done similar - it introduces unnecessary delays.

Leave everything to Plusnet, they will contact BT to ensure a smooth transition and you will receive a final bill from BT at a later date.

 

"And is it the service fee between 16-25/6 BT will calculated on a pro-rata basis?"

 

Yes, but because broadband is paid for in advance, you will probably over pay BT initially, which will be refunded on your final bill from them.

Baldrick1
Moderator
Moderator
Posts: 11,943
Thanks: 5,323
Fixes: 421
Registered: ‎30-06-2016

Re: Switch to Plusnet from BT

Moderator's note:
Thread moved from Broadband to My Order

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'