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Switch from sky bb to Plusnet fibre - do Plusnet need access to house?

beatjunkie
Just browsing
Posts: 1
Registered: ‎18-06-2019

Switch from sky bb to Plusnet fibre - do Plusnet need access to house?

I am switching from Sky broadband to Plusnet Fibre.

Have received a text from Plusnet saying:

'Your fibre appointment is booked for tomorrow between 8am and 1pm and your phone should activate the same day'

Do they need access to my house? I have had a recent line put in with a BT Openreach master Socket 5C on the wall.

 

Thanks!

3 REPLIES 3
dvorak
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Registered: ‎11-01-2008

Re: Switch from sky bb to Plusnet fibre - do Plusnet need access to house?


Moderators Note


This topic has been moved from Fibre to My Orders

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Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Switch from sky bb to Plusnet fibre - do Plusnet need access to house?

Hi @beatjunkie

 

Thanks for getting in touch regarding your order.

Having checked your order I can see that the engineer will be out to complete external work to provide your service so you will not need to worry about being at home today.

Please be aware that it may take anywhere up to midnight for this to complete.

 

If you have any further questions feel free to get in touch.

 

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Switch from sky bb to Plusnet fibre - do Plusnet need access to house?

Hi @beatjunkie

 

Thank you for getting in touch. I have checked over your orders and provided an updated for you here

 

If there is anything else we may assist you with, please feel free to give us a shout as we are more than happy to help.

 

Kind Regards