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Switch from TalkTalk

joshuafab
Hooked
Posts: 6
Registered: ‎31-03-2020

Switch from TalkTalk

I put an order through to switch from TalkTalk to Plusnet on 4th March and got confirmation etc. I haven't received a date yet, but as it's just a switch I'm not sure what needs to be done? Is this still going ahead given the current situation? My TalkTalk renewal is coming up and I don't want to be without internet. If switches aren't happening then I'd like to just cancel and carry on with TalkTalk.

 

Any advice would be appreciated.

5 REPLIES 5
joshuafab
Hooked
Posts: 6
Registered: ‎31-03-2020

Re: Switch from TalkTalk

Any ideas? The initial fee was also taken from my account, but I've still had no update (since the 4th).
dvorak
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Registered: ‎11-01-2008

Re: Switch from TalkTalk

If you sign into the member cetnre you should be able to access any tickets that have been created on your account that may give you a hint as to what is going on.
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joshuafab
Hooked
Posts: 6
Registered: ‎31-03-2020

Re: Switch from TalkTalk

Thanks for the reply. I assume you're referring to the first page when I log in? It just shows the same thing it did on 4th March:

Your order is currently being processed.
See below for the next steps.

Any ideas? Obviously I'd rather cancel and renew with TalkTalk than be without internet.
dvorak
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Thanks: 4,478
Fixes: 1,136
Registered: ‎11-01-2008

Re: Switch from TalkTalk

Looking here https://www.plus.net/wizard/?p=search you should see any activity on the account.
If you've not told TT you're leaving then you shouldn't be cut off until PN do the trasnfer.
Customer / Moderator
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If it fixed it click 'This fixed my problem'
joshuafab
Hooked
Posts: 6
Registered: ‎31-03-2020

Re: Switch from TalkTalk

Thanks for the link. Nothing open on there. Looking at my order details it's still on: Checking your details. Is this normal? The router hasn't been despatched either, but that's not essential for me. I know the current circumstances are far from ideal, but I placed my order a while before anything happened.

In that case, I'd rather avoid out of contract rates from TalkTalk.