Switch date missed

[#1]

Hi,

should have switched yesterday from sky to PN. Everything was going well up till now, all email confirmations - DD setup, line rental paid in full for 12 months, router received, switch date confirmed...

Grateful if this can be resolved asap, as I don't know where I stand with sky if I'm still connected with them...

Also quidco has been declined...frustrating as no reason to - will raise a claim with them. 

Regards,

andy. 

[#2 · Accepted solution]

It looks like there was a slight delay but the orders are now complete so you should be able to get online.

[#3]

Oh dear...grateful for advice on the following. The switch delay has caused sky to bill me for the whole of august, as bill cycle was every 2nd of the month! -broadband, line rental and phone calls amounting to nearly £50.

Where do I stand on this?

[#4]

We can't cover charges incurred by another provider I'm afraid.

I imagine they should be providing you with a refund for a service they've billed you for and not provided.

[#5]

I have been in touch with sky who advise the a/c is in credit now and a refund is due
Thank you for the advice.

[#6]

That’s good to hear no problems.