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Support Team update to Question 212761677

scotsgeek
Newbie
Posts: 1
Registered: 2 weeks ago

Support Team update to Question 212761677

You informed me a month ago that you tried placing my order but you could not proceed due to some technical issue but that you had escalated it (Escalation ref: 1106263) and will get back to me with the update !as soon as possible".  It is now a month since this was escalated and no progress - please can you raise a credit note for the non-supply of the unlimited fibre extra service for the past 3 months and I will be terminating this contract if you are unable to provide the service as contracted in the near future.

1 REPLY 1
Strat
Moderator
Moderator
Posts: 30,385
Thanks: 3,340
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Registered: ‎14-04-2007

Re: Support Team update to Question 212761677

Moderators Note
This topic has been moved from Plusnet Feedback to My Order.

Customer and Forum Moderator. Windows 10 Firefox 87.0 (64-bit)