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Subscription but no Order, now a problem?

FIXED
sdo1982
Newbie
Posts: 3
Thanks: 1
Registered: a month ago

Subscription but no Order, now a problem?

My phone line started working yesterday but my broadband was stuck on ‘Checking Your Line’ so spoke via an online chat to a representative who advised me i needed to call the order team as they could see a subscription but not an order. The order team did something and said all was ok and I should be up and running in the net 10 days, however today when I checked on the order I have: 

We've found a potential problem on your telephone line.

We'll look into this and will be in contact with you shortly.

Help! I usually work from home, so any delays are a real issue as I am eating through my mobile data at a heck of a rate!

 

 

5 REPLIES
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Plusnet Help Team
Plusnet Help Team
Posts: 235
Thanks: 70
Fixes: 13
Registered: 26-03-2018

Re: Subscription but no Order, now a problem?

Fix

Hey @sdo1982 

 

I've taken a look at your order and, from what I can see, everything looks totally fine. 

 

I've updated this ticket on your account - kindly give it a look. 

 

Thanks 

If this post resolved your issue please click the 'This fixed my problem' button
 Alisdair C
 Plusnet Help Team
sdo1982
Newbie
Posts: 3
Thanks: 1
Registered: a month ago

Re: Subscription but no Order, now a problem?

@MasterOfReality Thanks for sorting this, I had visions of smoking bundles of wires when it said there was a problem! :-D

Plusnet Help Team
Plusnet Help Team
Posts: 23
Thanks: 5
Fixes: 3
Registered: 18-06-2018

Re: Subscription but no Order, now a problem?

Hi  @sdo1982  I am happy to hear its all sorted for you. If you need us for anything please let us know.

 

Thanks

If this post resolved your issue please click the 'This fixed my problem' button
 Faisal J
 Plusnet Help Team
sdo1982
Newbie
Posts: 3
Thanks: 1
Registered: a month ago

Re: Subscription but no Order, now a problem?

I have been notified of my go live date, however on the online order tracker its still saying there is a problem with the line? Also, just to be a real pain... will the router arrive on the go live day or is it dispatched on that day?

Sorry and thanks again Smiley

Plusnet Help Team
Plusnet Help Team
Posts: 128
Thanks: 26
Fixes: 10
Registered: 02-05-2017

Re: Subscription but no Order, now a problem?

Hi @sdo1982, thanks for your reply.

 

I can confirm your order is progressing smoothly and is due to complete on 27/06/2018. Please note it can take up to midnight for the order to fully activate, but you will receive an automated email and SMS upon completion. I have processed the delivery of your router now, this is sent first class so should be with you in the next few days.

 

If you need any further help, please do let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team