Stuck on "Checking Your Line"

[#1]

Hello. I placed an order for broadband a couple of weeks ago and have noticed the progress has been stuck on "checking your line" for days now. I was told the process would take 10-12 days in total, which doesn't look likely if you've not yet placed the order for the router. Could I check to see if there is a problem with this as I haven't received any updates and had hoped to minimise my time without internet access after switching providers to Plusnet. 

Many thanks,

James  

[#2]

Thanks for getting in touch.

I'm sorry to hear that you haven't had any updates regarding your order.

Unfortunately, your current provider has placed a cease on your line, which is due to complete tomorrow.

As a result, we can't place any orders until this has been done.

Once this has been done we'll get your orders placed and get you up and running as soon as possible

Apologies for any inconvenience caused