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Stuck in limbo between ADSL and FIBRE!

J-a-m-e-s
Newbie
Posts: 3
Registered: a week ago

Stuck in limbo between ADSL and FIBRE!

Hello all.

I have recently upgraded from plusnet ADSL to plusnet FIBRE and had the replacement hub1 through last week, which I connected. Since then I have only been getting the same awful speed as before - looking at the router it seems that the hub 1 is connecting to adsl modulation still and not vdsl. Even though my BB order progress on the membership login is indicating that it has switched over successfully. I have tried rebooting and resetting the router a few times and think I need to reach out to someone for assistance please.

I have pasted the log below if anyone can help me out please.

 

 

1. Product name: Plusnet Hub
2. Serial number:  
3. Firmware version: Software version 4.7.5.1.83.8.263 Last updated Unknown
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 00:45:29
6. Data rate: 800 / 4608
7. Maximum data rate: 904 / 4608
8. Noise margin: 11.0 / 6.1
9. Line attenuation: 31.5 / 49.9
10. Signal attenuation: 31.5 / 47.9
11. Data sent/received: 7.2 MB / 23.3 MB
12. Broadband username: @plusdsl.net
13. 2.4 GHz Wireless network/SSID: PLUSNET-NH2F
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: PLUSNET-NH2F
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address: 10:d7:b0:32:1d:26
23. VPI/VCI: 0 / 38
24. Modulation: G.992.1 Annex A
25. Latency type: Fast
26. Software variant: AA
27. Boot loader: 1.0.0

 

 

Moderators Note: Personal information removed

4 REPLIES 4
J-a-m-e-s
Newbie
Posts: 3
Registered: a week ago

Re: Stuck in limbo between ADSL and FIBRE!

plusnet order.PNG

dvorak
Moderator
Moderator
Posts: 25,226
Thanks: 4,631
Fixes: 1,174
Registered: ‎11-01-2008

Re: Stuck in limbo between ADSL and FIBRE!


Moderators Note


This topic has been moved from Fibre to My Order

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
dvorak
Moderator
Moderator
Posts: 25,226
Thanks: 4,631
Fixes: 1,174
Registered: ‎11-01-2008

Re: Stuck in limbo between ADSL and FIBRE!

You're still on ADSL so I've moved the topic to My Order as it seems there's an issue with it somewhere.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
J-a-m-e-s
Newbie
Posts: 3
Registered: a week ago

Re: Stuck in limbo between ADSL and FIBRE!

I just called to find out and have been given a new date of the 6th May for switchover.