Stuck in limbo between ADSL and FIBRE!
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Stuck in limbo between ADSL and FIBRE!
on 28-04-2021 10:07 PM - last edited on 29-04-2021 8:31 AM by dvorak
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Hello all.
I have recently upgraded from plusnet ADSL to plusnet FIBRE and had the replacement hub1 through last week, which I connected. Since then I have only been getting the same awful speed as before - looking at the router it seems that the hub 1 is connecting to adsl modulation still and not vdsl. Even though my BB order progress on the membership login is indicating that it has switched over successfully. I have tried rebooting and resetting the router a few times and think I need to reach out to someone for assistance please.
I have pasted the log below if anyone can help me out please.
1. Product name: | Plusnet Hub |
2. Serial number: | |
3. Firmware version: | Software version 4.7.5.1.83.8.263 Last updated Unknown |
4. Board version: | Plusnet Hub One |
5. DSL uptime: | 0 days, 00:45:29 |
6. Data rate: | 800 / 4608 |
7. Maximum data rate: | 904 / 4608 |
8. Noise margin: | 11.0 / 6.1 |
9. Line attenuation: | 31.5 / 49.9 |
10. Signal attenuation: | 31.5 / 47.9 |
11. Data sent/received: | 7.2 MB / 23.3 MB |
12. Broadband username: | @plusdsl.net |
13. 2.4 GHz Wireless network/SSID: | PLUSNET-NH2F |
14. 2.4 GHz Wireless connections: | Enabled (802.11 b/g/n (up to 144 Mb/s)) |
15. 2.4 GHz Wireless security: | WPA2 |
16. 2.4 GHz Wireless channel: | Automatic (Smart Wireless) |
17. 5 GHz Wireless network/SSID: | PLUSNET-NH2F |
18. 5 GHz Wireless connections: | Enabled (802.11 a/n/ac (up to 1300 Mb/s)) |
19. 5 GHz Wireless security: | WPA2 |
20. 5 GHz Wireless channel: | Automatic (Smart Wireless) |
21. Firewall: | Default |
22. MAC Address: | 10:d7:b0:32:1d:26 |
23. VPI/VCI: | 0 / 38 |
24. Modulation: | G.992.1 Annex A |
25. Latency type: | Fast |
26. Software variant: | AA |
27. Boot loader: | 1.0.0 |
Moderators Note: Personal information removed
Re: Stuck in limbo between ADSL and FIBRE!
28-04-2021 10:25 PM
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Re: Stuck in limbo between ADSL and FIBRE!
29-04-2021 8:32 AM
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Moderators Note
This topic has been moved from Fibre to My Order
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If it fixed it click 'This fixed my problem'
Re: Stuck in limbo between ADSL and FIBRE!
29-04-2021 8:32 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Stuck in limbo between ADSL and FIBRE!
29-04-2021 12:05 PM
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I just called to find out and have been given a new date of the 6th May for switchover.
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