Still waiting on order to be completed
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Still waiting on order to be completed
06-10-2019 11:35 PM
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Re: Still waiting on order to be completed
07-10-2019 2:01 PM
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I'm sorry you're having issues. Just to clarify there was an issue getting the number ported across - because it's not an active number. The main problem is we still have to convert the line from your current provider to the Openreach network, and this is also getting rejected constantly, as of the tail end of last week your previous provider have blocked the conversion again because the line's inactive. On Openreach's systems it still shows as a live line, but they're saying it isn't.
To be honest I think the best option we have is to go down a new install route, send an engineer out and resolve the matter that way.
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