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Still waiting for order to complete.

Mishima07
Dabbler
Posts: 10
Registered: 02-02-2018

Still waiting for order to complete.

Been waiting since the 17th of Jan, still no internet and previous provider cancelled a day before the scheduled switch. Not happy.

Anything I can do to resolve this or report this?

Thanks

Moderator's note by Mike (Mav): Changed thread title to reflect issue after split to its own thread.

16 REPLIES
Moderator
Moderator
Posts: 18,074
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Registered: 06-04-2007

Re: Still waiting for order to complete.

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Mishima07
Dabbler
Posts: 10
Registered: 02-02-2018

Re: Still waiting for order to complete.

Another note;

I placed this order around Nov/Dec, received the hub but been 3 weeks without internet since initial install date, costing me and my family plenty to use mobile data to cover.
bmc
Pro
Posts: 763
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Registered: 28-02-2017

Re: Still waiting for order to complete.

Is there anything under "View my Questions" on your PlusNet Members page (if you can login?)}

 

Brian

Mishima07
Dabbler
Posts: 10
Registered: 02-02-2018

Re: Still waiting for order to complete.

Accidentally pressed fix, if a mod please could undo this Smiley

The order was placed using my brother's account, we are located in Barnet.
Mishima07
Dabbler
Posts: 10
Registered: 02-02-2018

Re: Still waiting for order to complete.

Couldn't find the my questions section Brian.
Moderator
Moderator
Posts: 18,074
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Registered: 06-04-2007

Re: Still waiting for order to complete.

Moderator's note by Mike (Mav): The fix has been removed.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

bmc
Pro
Posts: 763
Thanks: 141
Fixes: 6
Registered: 28-02-2017

Re: Still waiting for order to complete.

Then you need to get him to check.

 

Also, is there anything showing when you put the phone number in the DSL Checker - I understand it should show any Open Orders somewhere in the results.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

 

Brian

Moderator
Moderator
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Re: Still waiting for order to complete.

@Mishima07

Have you checked here (log in required)?

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Mishima07
Dabbler
Posts: 10
Registered: 02-02-2018

Re: Still waiting for order to complete.

I put my telephone number in, in particular I noticed: "There is an open order on your line which is due to complete by 18-Jan-2018".
Mishima07
Dabbler
Posts: 10
Registered: 02-02-2018

Re: Still waiting for order to complete.

Can't seem to log-in, I presume it'd work if my brother logged in so I'll send him the link.
bmc
Pro
Posts: 763
Thanks: 141
Fixes: 6
Registered: 28-02-2017

Re: Still waiting for order to complete.

The DSL result confirms there's a problem somewhere, Hopefully a staff member will pick up this thread and have a look for you.

 

Brian

Mishima07
Dabbler
Posts: 10
Registered: 02-02-2018

Re: Still waiting for order to complete.

Thanks for your help Smiley Hopefully this issue can be rectified as soon as possible.
bmc
Pro
Posts: 763
Thanks: 141
Fixes: 6
Registered: 28-02-2017

Re: Still waiting for order to complete.

@MatthewWheeler

Any chance of a staff member looking at this.

 

Brian

Plusnet Help Team
Plusnet Help Team
Posts: 5,326
Thanks: 486
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Registered: 01-01-2012

Re: Still waiting for order to complete.

Apologies for the delayed response.

I'll update your thread shortly.

[edit]

I can't find your account through the usual means but if you can PM me your username I'll look into this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team