Still waiting for order to complete.

[#1]

Been waiting since the 17th of Jan, still no internet and previous provider cancelled a day before the scheduled switch. Not happy.

Anything I can do to resolve this or report this?

Thanks

Moderator's note by Mike (Mav): Changed thread title to reflect issue after split to its own thread.

[#2]

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

[#3]

Another note;

I placed this order around Nov/Dec, received the hub but been 3 weeks without internet since initial install date, costing me and my family plenty to use mobile data to cover.

[#4]

Is there anything under "View my Questions" on your PlusNet Members page (if you can login?)}

Brian

[#5]

Accidentally pressed fix, if a mod please could undo this

The order was placed using my brother's account, we are located in Barnet.

[#6]

Couldn't find the my questions section Brian.

[#7]

Moderator's note by Mike (Mav): The fix has been removed.

[#8]

Then you need to get him to check.

Also, is there anything showing when you put the phone number in the DSL Checker - I understand it should show any Open Orders somewhere in the results.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Brian

[#9]

@Mishima07

Have you checked here (log in required)?

[#10]

I put my telephone number in, in particular I noticed: "There is an open order on your line which is due to complete by 18-Jan-2018".

[#11]

Can't seem to log-in, I presume it'd work if my brother logged in so I'll send him the link.

[#12]

The DSL result confirms there's a problem somewhere, Hopefully a staff member will pick up this thread and have a look for you.

Brian

[#13]

Thanks for your help Hopefully this issue can be rectified as soon as possible.

[#14]

@MatthewWheeler

Any chance of a staff member looking at this.

Brian

[#15]

Apologies for the delayed response.

I'll update your thread shortly.

[edit]

I can't find your account through the usual means but if you can PM me your username I'll look into this for you.