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Still waiting for my order to be fulfilled

Posts: 1
Registered: ‎19-03-2020

Still waiting for my order to be fulfilled

Hello - I signed up my elderly mother for plusnet broadband on Monday 15th March - but nothing seems to have happened. Her login is not active (I can't log into the website), and the transaction is still pending on my credit card.


How long does it normally take to process, and what can be done to get this moving ?



Plusnet Help Team
Plusnet Help Team
Posts: 8,878
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Still waiting for my order to be fulfilled

Thanks for getting in touch @pejoli and apologies for the delayed response.

If the transaction is showing as pending it's likely the account wasn't created on our end. In these cases, the money should have been returned to your available balance as it won't have gone through to us.

If you do sign up again with us drop me a PM with the username and I'll monitor that for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team