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Still waiting for my broadband after 2 weeks

Posts: 8
Thanks: 2
Registered: ‎25-09-2021

Still waiting for my broadband after 2 weeks

I recently moved house and let plus net know in advance so that I'd have internet as soon as I moved in. Finally moved in but 2 weeks later and 4 phone calls still nothing. I was told I can't have fibre when I first called to say I was moving. So was told I'd get it cheaper monthly.
Now after the order has been put through about 4 times and rejected I'm being told its because I can't have fibre?🙄
I knew this..
I just want Internet, I don't care about the phone number changing either, please please please can someone sort this and compensate for the 2 weeks I've not received what I'm paying for.

Thank you
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Still waiting for my broadband after 2 weeks


Hiya @Cjmcaul, thanks for getting in touch. I'm really sorry for the issues that have occurred with your orders and for the delay in getting your service active at your new address.


I have taken a look at this and provided the latest update on the open ticket here for you:

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team