Still waiting for broadband activation

[#1]

Hi, just switched to plusnet. Phone transferred over fine but have now been waiting 8 days for the broadband to be activated. Can anyone help with this? Thanks.

[#2 · Accepted solution]

Hi there.

It looks like your account didn't activate fully by itself when your broadband order completed.

I've just done that. Can you connect now?

[#3]

Hi, yes it appears to be working now! Fantastic, thanks for your prompt response and help 😁

[#4]

Woo-hoo

No problems. Let us know if you need any further assistance.