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Still waiting connection to internet from 20th November!

Parkercurle17
Newbie
Posts: 2
Registered: 2 weeks ago

Still waiting connection to internet from 20th November!

New customer....what was I thinking!....promised connection on 20th nov, then 21st then 24th then 29th then 4th Dec...guess what STILL no service. After numerous very restrained calls despite the urge to shout and swear being told anything from 'the engineer who was connecting you didn't have a key' to vague 'there is an issue with engineers that we have no control over'. Seriously looking at alternatives and how quickly another provider can connect us. Any ideas anyone? Please.....!!!
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,170
Thanks: 866
Fixes: 212
Registered: 21-04-2017

Re: Still waiting connection to internet from 20th November!

Sorry to hear that. It looks like more work is required by our suppliers to install your service.

This is due to happen tomorrow. Can you let us know how it goes?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Parkercurle17
Newbie
Posts: 2
Registered: 2 weeks ago

Re: Still waiting connection to internet from 20th November!

Still nothing. Told another engineer will look at it at 7am tomorrow(thursday). Not holding out any hope of getting internet this week!
Plusnet Help Team
Plusnet Help Team
Posts: 4,170
Thanks: 866
Fixes: 212
Registered: 21-04-2017

Re: Still waiting connection to internet from 20th November!

I've just chased this up with Openreach.

It looks like an engineer didn't go out yesterday due to resourcing issues. We're told that one has been assigned today and that your order should complete within 2 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team