Still not connected
Tried to contact via chat yesterday but obviously closed over Christmas.
I got my router a couple of weeks ago and just got notification my current provider (John Lewis - also Plusnet I believe and which also took actual months to set up) is going to be debiting me next week.
Why is Plusnet so bad at porting? I went with them because they are UK based but do wonder if I wouldn’t be better off elsewhere.
Any suggestions appreciated.
Re: Still not connected
I can think of two possible explanations:
1. Your JL account stays open until your final bill is produced. Therefore both might currently be active. To find out just plug your Plusnet hub in and see if it automatically picks up your Plusnet credentials. The JL bill could be your closing bill or another Plusnet/JL accounts screw up.
2. The change never went through properly.
I'm sure a Plusnet staffer will be along either today or tomorrow to clarify.