Still no reward Mastercard

[#1]

Hi I signed up to Plusnet mobile a month ago and I still haven't received my prepaid mastercard reward email. please can you fix this.

[#2]

Thanks for getting in touch @Spitfire

I'm sorry to hear that you haven't received your reward card.

So we can investigate further can you drop me a PM with your mobile number or account number, your full name and your full address and postcode?