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Still no phone or internet active at my new address

colinjohncrompt
Newbie
Posts: 4
Registered: ‎01-11-2020

Still no phone or internet active at my new address

I notified Plusnet over the phone on the 22nd of October that I was planning to move on the 26th. They took my details and everything seemed to be sorted. However at my new address, I still don't have service of any kind after almost 2 weeks.

How long does the average house move take to complete?
1 REPLY 1
jab1
Seasoned Hero
Posts: 7,633
Thanks: 2,592
Fixes: 80
Registered: ‎24-02-2012

Re: Still no phone or internet active at my new address

@colinjohncrompt The information regarding notice periods for a house move (in the Help & Support pages) normally request 4 weeks, but that timescale is based on 'normal' conditions and staff/BT availability. Current conditions may possibly extend that timescale.

John